Privacy Policy
Last updated: November 2025
Phinisea (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.phinisea.com, make a booking, or communicate with our team.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name, email address, phone number
- Passport information (if required for trip registration)
- Billing and payment details
- Emergency contact information
b. Non-Personal Information
- Browser type, device information, and IP address
- Website usage data (via cookies or analytics tools)
2. How We Use Your Information
Your data is used to:
- Process bookings and confirm reservations
- Provide customer support and respond to inquiries
- Customize your travel experience
- Send updates, itineraries, and promotional offers (if subscribed)
- Improve our website and services
3. Data Protection & Security
Phinisea uses secure systems and encryption to protect your personal data. We restrict access to authorized personnel only and never sell or rent your information to third parties.
All online payments are processed through trusted third-party payment gateways with SSL encryption for added safety.
4. Sharing of Information
We may share your information with:
- Partner operators, local guides, or boat crews involved in your trip
- Payment providers or travel insurance partners (when necessary)
- Government authorities for travel permits or park entries (e.g., Komodo National Park)
We ensure all third parties handle your data responsibly and in compliance with privacy standards.
5. Cookies Policy
Our website uses cookies to enhance browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though some features may not function properly.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent to receive promotional emails
- Request details of how your data is used
To exercise these rights, contact us at sales@phinisea.com.
8. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date at the top.
10. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact:
Phinisea Indonesia
📍 Labuan Bajo, East Nusa Tenggara, Indonesia
✉️ Email: sales@phinisea.com
🌐 Website: www.phinisea.com